Vogue Car Rental
After I got my driving license early this year in January, the urge to rent a car was strong. But of course, I rented it for a purpose and it’s mainly for work. Searching for a car rental company that is P Plate friendly wasn’t easy, not to mention one that’s within budget.
Happened to come across Vogue Car Rental Facebook page and was quite delighted to know that they’re P Plate friendly. They have quite a lot of pickup point and one was quite near home which is pretty much in my favour. But of course, I had to check on the reviews before contacting them for further enquiries.
Sadly, they have no reviews on Facebook, however, they do have a few good reviews on carousell. As I research further, I found more customers feedback online. Those weren’t really pleasant. However, as a business owner myself, I understand that there will always be both good and bad reviews. And we just have to experience it for ourselves.
Cars That I Rented
The first car that I rented was a Honda Jazz for the weekend. The rental cost was $249, Friday to Sunday. External wise, it comes with lots of scratches. The driver’s side mirror, the signal light was broken. While driving it, I would say it’s a little noisy. And when I tried to sleep, the sound of the car’s engine seems to be on repeat in my ears. The brake wise, it’s not as sensitive as the cars that I drove when I was still learning. Overall, I would say it’s not a bad car. It’s nice to drive and the size wise is definitely suitable for a petite lady driver like me.
The second car that I rented was a Suzuki Swift. Rented it for 2 days on a weekday and the rental cost was $59 per day. External wise, perfect. No scratches or dents. I was surprised that the car boot wasn’t spacious and that my grooming equipment can’t fit in well. I ended up having to lay down the back seats to make a bigger boot area for my stuff. The car is pretty smooth to drive. Love how sensitive the brake was.
The third car that I rented was a Honda Jazz. Rented it for 1 day on a weekday and the rental cost was $65 per day. I can’t remember if this car came in perfect condition externally, but it is definitely a better ride compared to the Honda Jazz that I rented previously. It was smoother and the brake pedal was much more sensitive. Although many said there’s a difference between Jazz and Fit, to me it’s the same. After much research, it’s just the import companies that are different.
The fourth car that I rented was a Chevrolet Spark. Rented it for the weekend and the rental was $209, Friday through Sunday. It’s a lot tinier compared to the previous cars that I rented but the boot space is a little spacious compared to Suzuki Swift. The direction signal switch apparently is on the left instead of the usual right that I’m used to. So for a start, it took me a while to get used to it. However, for the doors, I had to close it a little harder compared to other cars. The doors seem to be lightly closed and the light indicator for car doors kept lighting up.
The fifth car that I rented was a Kia Picanto. Rented it for 8 days during the Hari Raya period and it cost me $788. When driving, the car seems to be jerky. It’s like there’s something wrong with the engine. There’s one incident where the car was moving and it gives a sudden jerky stop at the traffic light and I almost collided into a taxi that’s making a right turn on the next lane. I wasn’t stepping on the brake pedal at all.
Nissan March Breakdown
The sixth car that I rented was a Nissan March. Rented it over the weekends at $209, Friday to Sunday. It was a nice ride, the car size was alright even for the boot. I was amazed at the automatic feature of the headlights. Other than that, it’s a pretty old model.
However, it broke down on me after one of my appointment. The engine wouldn’t start and I had to call the rental company to ask for help. Being a girl who knows nothing, the staff asked me to jumpstart the car myself. Firstly, there are no other drivers around that I could ask to use their car to do the jumpstarting. Secondly, I don’t have the tools to do it. Politely I requested for them to come over to help me. The staff said OK, but it will take him 2 hours to get to Punggol as he was at Boon Lay. I don’t know how it will take him that long to drive over, but I said OK because I have no other choice.
Had to text my next customer to inform him that I will be late. That very day, everything got delayed and I waited helplessly for 2.5 hours till help arrives. He came with an extra battery, which ended up wasn’t working either. It took him about 20 minutes to give up trying and use the battery from the car he drove over instead. And he took back both faulty batteries.
My first impression of them wasn’t good. The staff was late by almost an hour during collection time. And they’re not apologetic. Thankfully, when I read the reviews online, I was already prepared for this. However, during the return of the car, they’re quite punctual. I can put up with punctuality, so I decided to give them another chance and book with them again when I need to use the car. Even the second time, the staff was late which I decided that it’s OK. I will schedule my appointments for a later timing then. Subsequently, the staff seem to be on time during collection day.
Price wise, I would say it’s not cheap but affordable. It’s within my budget and there’s no extra charge for being a driver that’s still under probation. I am sure there’s other cheaper rental company, but I continued with this is more on the convenience for the pickup and return location. Booking was easy even at the very last minute. So no complaints about that.
What hit me that the service is getting bad to worse is when the car broke down and I needed help. It doesn’t help much when their staff had a very strong Indian accent when we communicate in English. It was a little difficult to understand for me what the staff needed me to do. I brushed this off as it’s just a communication barrier. No big deal about that, cos I believe that by asking again, we will both understand one another eventually. However, the staff seem to be rather impatient when I couldn’t understand what he needed me to do.
After he was done helping me with the car battery, I was told to take my cashcard along with me and hop into his car. I have no idea what he needed me to do and I wasn’t informed that I had to pay for his car park entrance just to help me start the car’s battery. I wouldn’t be upset if I was told about it, but no, he didn’t tell me anything at all. So basically, I waited for 2.5 hours with no apology for the wait, I had to pay for the car park entrance for him.
My verdict, I wouldn’t recommend Vogue Car Rental if you’re in a hurry during pickup day. If you’re lucky with no breakdown, I would say their services are still bearable. However, don’t expect VIP treatment from them though. Car wise, they’re not well maintained but for the affordable price, maybe can just close one eye. But of course, safety wise, not very advisable. And after my bad experience with them, I have decided not to engage their services in the future. Will be trying another, so stay tuned for my reviews once I think it’s time to type down my thoughts.