[Review] My Experience With J&T Express As A Seller

Selling on shopee

I’ve tried selling on Shopee previously and gave up because I didn’t get any sales. Yes, I wasn’t patient enough to wait for someone to purchase something from my store. And with my limited products, I’m trying to compete with the other bigger players. Which I definitely lose out. Eventually, my store got taken down automatically because I didn’t log in for quite some time.

Then I decided to give it another try with my friend’s encouragement. She told me not to give up as it takes time for someone to purchase something from my store. She started from zero and now her Shopee store is doing well.

With the friend’s encouragement, I set up the store again. Adding products that I’ve already have on hand. Stumbled upon the shipping information and I had to ask my friend between Ninja Van and J&T Express. Although I did my research, both had equally bad reviews online, I asked which she would recommend since she had the experience for both courier services as a seller.

My first experience

So I’ve decided to choose J&T Express and set it as my preferred courier service on all my products. Then the waiting game for a buyer to purchase something on my store. It took about a month to received the notification from Shopee about a purchase being made.

Sharing my happiness with Dear and the friend who encouraged me, I went on to find a carton box to recycle and pack the order. Arranged for J&T Express to pick up the parcel at my place the next day. Dear helped me set up the printer we rarely use for me to print the shipping label. It was all so happy and exciting. I mean who wouldn’t be when there’s a first order coming in?

Woke up early on 10th September as I’ve arranged the parcel to be picked up for the time slot 9 am to 12 pm. Happily waiting while I had my morning coffee. And was thinking of having lunch after the parcel is being picked up.

12 pm went by and there’s no sign of J&T Express staff. So I thought maybe there’s a delay due to traffic. And I waited for another hour before contacting J&T Express directly.

Hi, pickup has been assigned for today. We have notified the pickup team to contact you on the ETA

J&T Express (on FB Messenger)

I was told the pickup team would contact me, but after another hour’s wait, there’s still no sign of J&T Express. I contacted them again yet there’s no reply back. It’s like they ghosted me.

It’s OK, so much for the service. The pickup guy came at about 3:30 pm. 3.5hours late without an apology or reason to explain to me how “early” he was. My first experience with a courier as a seller wasn’t pleasant. Thank you J&T Express for the awesome experience.

I think with all the wait and hassle that I had to go through, I think it would be much quicker if I deliver the parcel myself. Was told that the courier is very slow with delays but I didn’t expect it to be this bad. They have my contact number, why didn’t anyone contact me if they’re going to be late?

Also, what’s the point in allowing me to choose my preferred time slot according to my schedule for the team to pick up my parcel? If they can’t be punctual and adhere to the time slot that consumers like me chose, then what’s the point with the option? Your lateness has caused me inconvenience. I had to cancel my lunch appointment just to wait for your pickup team to arrive.

I hope the team will improve better. As sellers and buyers, we all trust you to take better care of the parcels that were entrusted to you to deliver. I will give you another chance but I won’t be having any more expectations after such a disappointment in my first experience.

Thankfully the receiver received the parcel. So all is good. Was waiting to check if the parcel had reached the receiver before I post this up on the blog. Maybe J&T Express is just slow, but I do hope they treat the parcels well instead of the kind of horrors we saw online.

[Review] Experience at Mount Pleasant Gelenggang

Before Our Visit

At Namly Animal Clinic

After Twix had her x-ray at Namly Animal Clinic with Dr Ling, we were told she doesn’t do orthopaedic surgery and had to refer us to a specialist. She mentioned that there’s two specialist she would recommend us. Dr Landon and Dr Dennis Choi.

As I know who Dr Landon is as I spent most of my time scrolling on Facebook, his name was mentioned a lot in the Poodle Club Facebook group. It was mentioned that his fee can be expensive.

Due to budget, we opted for Dr. Dennis Choi who is based at Mount Pleasant Gelenggang. We’ve read a lot of bad experience with Mount Pleasant, but we decided to trust Dr Ling in recommending us the best veterinarian for Twix’s condition.

First Visit

At Mount Pleasant Gelenggang

Dear drove while I carried Twix in my arm during the journey. Upon arrival, we entered to find it quite crowded yet social distancing were adhered to due to covid-19 measures. As I stood looking lost because no vet technicians were available for me to approach at the reception desk. No one greeted me or asked me to wait while they finish with their task. Some were even seen chit-chatting casually among themselves.

So we managed to register after a good 5 minutes of waiting, we were told that only one owner is allowed in the premises although we noticed that some fur kid do have more than a owner around. But thankful to Dr Choi who allowed Dear to enter the room because I can’t decide on which treatment would be suitable for Twix. His kind understanding did help in our decision making and taking the stress off me.

Second Visit – Twix’s Discharge Day

Arrived at the clinic after work to pick Twix up. The reception’s vet technician called up to request for Twix’s discharge twice because we waited but no Twix walk out the door. Although it was about 30 minutes to get Twix discharged, not sure why the hospitalization room took so long to bring the daughter out to us.

Instructions of aftercare and medication were given to us clearly. Which I am satisfied with as I had a friend who told me nobody told her anything about after surgery care. And yes, she went to the same Mount Pleasant clinic as us.

Stitch Removal

Before & After Stitch Removal

When it’s time for Twix to remove the stitches, which I was told I don’t have to make an appointment and there’s no cost for the removal, I made time for it.

Took her to the clinic myself and was ushered into a room where a group of vet technicians was standing around as though they were waiting for our arrival. It was a quick procedure. Fuss and pain-free. Could see how comfortable Twix was.

However, there’s one vet technician who wasn’t friendly at all and insists that I head to the counter to check if I need to make payment for the stitch removal. Although I didn’t like the way she said it, I made my way there to check with the receptionist. Thankfully, no payment needed and we get to go home.

Review

The first review we had was a week after the surgery. Then another a month later. I would say the services rendered were much better than our first visit. Not sure what’s going on there or that it’s quite normal for a corporate kind of veterinary clinic.

From registering to seeing Dr. Choi to making payment, everything was a breeze and much better compared to our first visit. I would say, definitely there’s an improvement.

Skinny Bunny’s Thought

Many negative reviews about Mount Pleasant, but I’m thankful that our overall visits were pleasant. I guess, it depends on individuals and what’s your expectations are. For us, our main concerns was to get Twix treated by one of the best veterinarian in Singapore. As long as she recovers well with no complications and comfortable with the doctors and nurses there, I’m OK.

Do give Mount Pleasant a chance to prove themselves worthy if you have not visited the clinic before. I’m sure there is some nice and good staff there. Let’s not penalize them just for a few bad feedbacks online. (Maybe I’ll get flamed for trying to put good words for Mount Pleasant. Haha…) But honestly, everywhere will definitely have some bad apples around that tarnish the company’s reputation. Don’t let these bad ones deter you away from good veterinarians in the clinic.