Before Our Visit
After Twix had her x-ray at Namly Animal Clinic with Dr Ling, we were told she doesn’t do orthopaedic surgery and had to refer us to a specialist. She mentioned that there’s two specialist she would recommend us. Dr Landon and Dr Dennis Choi.
As I know who Dr Landon is as I spent most of my time scrolling on Facebook, his name was mentioned a lot in the Poodle Club Facebook group. It was mentioned that his fee can be expensive.
Due to budget, we opted for Dr. Dennis Choi who is based at Mount Pleasant Gelenggang. We’ve read a lot of bad experience with Mount Pleasant, but we decided to trust Dr Ling in recommending us the best veterinarian for Twix’s condition.
Dear drove while I carried Twix in my arm during the journey. Upon arrival, we entered to find it quite crowded yet social distancing were adhered to due to covid-19 measures. As I stood looking lost because no vet technicians were available for me to approach at the reception desk. No one greeted me or asked me to wait while they finish with their task. Some were even seen chit-chatting casually among themselves.
So we managed to register after a good 5 minutes of waiting, we were told that only one owner is allowed in the premises although we noticed that some fur kid do have more than a owner around. But thankful to Dr Choi who allowed Dear to enter the room because I can’t decide on which treatment would be suitable for Twix. His kind understanding did help in our decision making and taking the stress off me.
Second Visit – Twix’s Discharge Day
Arrived at the clinic after work to pick Twix up. The reception’s vet technician called up to request for Twix’s discharge twice because we waited but no Twix walk out the door. Although it was about 30 minutes to get Twix discharged, not sure why the hospitalization room took so long to bring the daughter out to us.
Instructions of aftercare and medication were given to us clearly. Which I am satisfied with as I had a friend who told me nobody told her anything about after surgery care. And yes, she went to the same Mount Pleasant clinic as us.
When it’s time for Twix to remove the stitches, which I was told I don’t have to make an appointment and there’s no cost for the removal, I made time for it.
Took her to the clinic myself and was ushered into a room where a group of vet technicians was standing around as though they were waiting for our arrival. It was a quick procedure. Fuss and pain-free. Could see how comfortable Twix was.
However, there’s one vet technician who wasn’t friendly at all and insists that I head to the counter to check if I need to make payment for the stitch removal. Although I didn’t like the way she said it, I made my way there to check with the receptionist. Thankfully, no payment needed and we get to go home.
The first review we had was a week after the surgery. Then another a month later. I would say the services rendered were much better than our first visit. Not sure what’s going on there or that it’s quite normal for a corporate kind of veterinary clinic.
From registering to seeing Dr. Choi to making payment, everything was a breeze and much better compared to our first visit. I would say, definitely there’s an improvement.
Skinny Bunny’s Thought
Many negative reviews about Mount Pleasant, but I’m thankful that our overall visits were pleasant. I guess, it depends on individuals and what’s your expectations are. For us, our main concerns was to get Twix treated by one of the best veterinarian in Singapore. As long as she recovers well with no complications and comfortable with the doctors and nurses there, I’m OK.
Do give Mount Pleasant a chance to prove themselves worthy if you have not visited the clinic before. I’m sure there is some nice and good staff there. Let’s not penalize them just for a few bad feedbacks online. (Maybe I’ll get flamed for trying to put good words for Mount Pleasant. Haha…) But honestly, everywhere will definitely have some bad apples around that tarnish the company’s reputation. Don’t let these bad ones deter you away from good veterinarians in the clinic.